For regular users of the Helpdesk, it is possible to set up an account where you can access all your past tickets and communication with the Helpdesk. An account is not needed to use the Helpdesk either via our webform or using our email address.
If you have already sent a query to the Helpdesk before you tried to create an account, then we already have a record of your email address, so Freshdesk will not allow you to set up a new account with this email address automatically. Instead, please email email@example.com or use the webform to inform us that you'd like an account. One of our team will then send you a link to verify your email address and finish setting up your account.